Bilingual Customer Service Associate
- Country: United States
- Region: Texas
Compensation:
$16 - $20 an hour
Job Type
Part- time/ Full-time
Shift & Schedule
5- 8-hour shift
Monday to Friday/ Saturday
Qualifications
High school or equivalent (Required)
Microsoft Office- (Excel experience preferred but not necessary)
Customer Service
Office Machines
Spanish & English (Bilingual) (Required)
English and Spanish (Required)
Excellent verbal and written communication skills
Well-groomed appearance and good personal hygiene
Must be able to pass a background check and drug screening
Full Job Description
Job Description:
This is an entry- level Service Associate position. To provide language translation, general administrative support, data entry, and assist customer needs while ensuring a high level of accuracy and honesty in service and satisfaction.
Responsibilities:
Answer incoming calls and transfer/direct to appropriate internal department personnel
Greet guests as they come in and offer refreshments
Provide information to customers about what to expect during their visit- intake forms, e-login
Will be required to translate conversations as needed
Resolve any customer issues or direct issues to management as needed
Follow up on all customer calls
Data entry
Required to follow-up on online inquiries
Excellent verbal and written communication skills
Ability to work in a fast-paced environment with minimal supervision
Critical thinking, problem solving, research skills and determination
Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
Maintain front office appointments, payment, and visitor logs
Prepare client documents to mail out. Organize any customer correspondence such as invoices, letters, catalogs, etc.
Maintain front office and showroom clean and presentable
Miscellaneous administrative duties such as filling, scanning, maintaining/ordering office supplies, etc.
Other duties as assigned
Monday to Saturday
Benefits:
Employee discount
Paid overtime
Paid training
Complimentary refreshments daily
Professional development assistance
Performance Bonus
Regular Raises
Advancement Opportunity
Engaging Work Environment
Business Casual Dress Code
Jeans Fridays
Apply At MICONTAX.COM/VACANCIES Email: miconjobs@micontax.com
Reference : Bilingual Customer Service Associate jobs