Customer service representative
- Country: United States
- Region: Georgia
Title: Agent/Customer service representative
Location: Augusta, GA
Overview
A Agent/Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customersÂ’ questions about products and services, and processing payments or returns.
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customersÂ’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Reference : Customer service representative jobs