reservation agent
- Country: Australia
- Region: New South Wales
MERITON JOB DESCRIPTION;
We have designed, developed and built an estimated one in 10 apartments in Sydney, along with some of the tallest residential towers in Sydney, Brisbane and the Gold Coast
Guests will unwind in design-led, modern and spacious rooms with the latest technology at their fingertips. With 3 restaurants and bars throughout the hotel, breakfast, lunch, after-work drinks and dinner are all taken care of. Our sleek contemporary spaces are perfect for meetings, private dinners, cocktail receptions or special events, allowing guests to transition effortlessly from 9-to-5, to 5-to-9. And then there's the spectacular views from our roof-top where guests can make a splash in our Instagram-worthy floating infinity pool.
Your day to day
Guest Services Agents are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
Join us as a Guest Services Agent at Meriton Sydney . You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can
Assist the Guest Service Leader in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
Handle Guest check out and billing in an efficient, friendly and hassle free manner.
Promote reliable service through daily communication and coordination with all team members.
Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the Supervisors
Contribute by participation in compliance with federal, state and local laws and safety regulations.
Check Guests in – Efficiently Greet, register and confirm guest particulars and payment details upon check in.
Check Guests Out - Print and confirm details of payment and bill for guests upon check out
Answer any guests enquires practically and simply in adherence to brand standards.
Handle guests' complaints appropriately adhering to brand standards or direct them to Supervisors
Handle cashiering, payment and foreign currency exchange accurately.
Reliably handle all special needs and requests of guests and repeat visitors.
Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
Accurately Enter/Update Reservations
Handle Telephone Enquires efficiently and effectively
Perform in a self- sufficient way in line with business requirements
• Great Room- Process Guest Food and Beverage Order, Clear Tables (The Great Room) • Refresh Food and Beverage in The Great Room
Organize Guest Areas and Pick up debris throughout Public Areas
Updating constantly on local knowledge to improve the guest experience.
Responsible for IHG Rewards Club Enrolment & Recognition
What we need from you
This ideal candidate will also possess the following qualifications, skills and attributes:
You'll have experience in reservations/front office/reception;
Strong attention to detail, written and verbal communication and organisational skills
Hotel industry experience is preferred but not essential
Ability to work in a fast-paced environment and prioritise workload
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too. Visit harmeetkaur@meriton-au.com to find out more about us.
Reference : reservation agent jobs