Customer Service Assistant
- Country: United Kingdom
- Region: Hertfordshire
Employer is a dynamic and customer-centric company dedicated to providing top-notch service to our clients. With a focus on excellence and a commitment to customer satisfaction, we have earned a strong reputation in the industry. We are currently seeking a Customer Service Assistant to join our team and contribute to our continued success.
Key Responsibilities:
Serve as the first point of contact for customers, providing friendly and professional assistance via phone, email, and in-person interactions.
Address customer inquiries, resolve issues, and provide accurate information about products or services.
Process orders, returns, and exchanges in an efficient and timely manner.
Maintain a thorough understanding of our product offerings to assist customers effectively.
Collaborate with other departments to ensure seamless communication and resolution of customer concerns.
Assist in maintaining accurate customer records and databases.
Qualifications:
Previous experience in customer service or a related field is preferred but not required.
Excellent communication and interpersonal skills, with a strong customer-focused approach.
Ability to remain calm under pressure and handle difficult situations with tact and professionalism.
Strong attention to detail and proficiency in data entry and computer applications.
Ability to work independently and as part of a team in a fast-paced environment.
A genuine interest in helping customers and ensuring their satisfaction.
Interested? Forward your resume to: recruitment@foreveruniquecare.co.uk
Reference : Customer Service Assistant jobs