Senior Representative, Client Processing
- Country: United States
- Region: Pennsylvania
Job Responsibilities:
Responsible for the documentation of receipt of shareholder mail as well as the identification of transaction requests.
Responsible for performing an authenticity review of shareholder documents to verify original signatures, medallion stamps, raised seals etc.
Responsible for the preparation of documents for scanning and/or actually scanning.
Reviews source documents (checks) for legal requirements in order to process items according to the management companies check acceptance policy. As these items are financial in nature, they must be processed within required turnaround time and with a 98% accuracy rate.
Resolves escalated or complex shareholder issues.
Assist the management team in monitoring workflow within the department.
Assist mutual fund shareholders, broker/dealers and fund companies with inquiries & transactions.
Accountable for reviewing priority reports and analyzing feedback from other teams to gain additional efficiencies and or quality improvements.
Closely follow all regulatory and internal procedures.
Demonstrate an advanced knowledge of job duties and department requirements.
Act as an advisor to other team members in performing their functions.
Escalate issues following a regulated escalation process, as needed,
3 shifts available: Day, Evening
Timing for shifts (approx.)/Work week:
Day shift: 7am - 3:30pm (Shifts include Saturday’s & Sunday’s)
Evening shift: 11:30pm – 8pm (may have to work daylight hours on weekends)
Expectation: weekend work required, potential for mandatory overtime
Qualification : High school/secondary school or the equivalent combination of education and experience is preferred.
5-7 years of total work experience preferred. Experience in brokerage processing preferred. Applicable local/regional licenses or certifications as required by the business..
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Reference : Senior Representative, Client Processing jobs