Sr. Network Voice Engineer
- Country: United States
- Region: North Carolina
Job title: Sr. Network Voice Engineer
Location: Salisbury, NC (Day 1 Onsite)
Job Description:
• 10+ years of Hands on experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services.
• Hands-on experience on CUCM & Unity Connection version 8.x & 9.x
• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
• Hands-on experience on Cisco c series and B series server along with Esxi 4.0 or 5.0
• Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.
• Understanding of CUCM, gateways & Unity connection prevent & maintenance & backup/restore producer.
• Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
• Contact Center express 8.x or 9.x deep understanding of scripting, Agent, Skill, team configuration etc.
• Have clear understanding about UCCX historical & online reporting.
• Have clear understanding about CAD and Finesse agent desktop.
• CCNA – Collaboration
• CCNP – Voice/Collaboration
• Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
• Answer any questions related to design and architecture while on P1 Bridge.
• Must be able to participate and represent the team in Change and Incident management meetings.
• Excellent communication and presentation skills.
• Coaching analysts for correct routing of tickets, capturing critical information
• Open for 24x7 availability
• Excellent leadership skills.
• Should have good knowledge of ITIL Processes awareness and adhering
• Possess outstanding interpersonal and teamwork skills
• Should have experience on Gateways.
• Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
• Report on Telephony Problems within established time frames.
KEY TECHNOLOGIES:
• CUCM 8.x & 9.x
• Cisco Unity Connection 8.x & 9.X.
• SIP, MGCP, CUBE & H323 gateways.
• UCCX 8.x and 9.x, CAD and Finesse.
• Scripting knowledge of UCCX.
• Understanding of UCCX integration with logger, WFM, Email integration etc.
Reference : Sr. Network Voice Engineer jobs